Shipping and Refunds Policy

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • For simple flat rate shipping: We offer $10 flat rate shipping to USA or UK.

Shipping Options

Price

THE NETHERLANDS - 1-2 Day Shipping (Order under €60)

€6,95

THE NETHERLANDS - 1-2 Day Shipping (Order above €60)

Free

EUROPE 2-4 Day Shipping (Order under €120)

EUROPE 2-4 Day shipping (Order above €120)

€12,95

Free

NOTE: We are not responsible for shipping carrier delays.

  • Friendly 24/7 support

    Got questions? We've got answers.

  • 365-day-refund

    no questions asked.

  • Free Shipping

    at €60 in the Netherlands

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

PostNL

1-2 Day Shipping

Free above €60 order

DHL Express

2-4 Day Shipping

Free above €120 order

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

Refunds Policy
We accept returns up to 07 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at gemthemes@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at info@suppply.nl We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

Yes! We offer free shipping on orders above €60 within the Netherlands and above €120 in the rest of Europe.  
How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). Please allow an additional 2-3 business days to process if it takes a bit longer than usual.
How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
The Netherlands: PostNL/DHL

Europe: DHL express
What are your shipping costs?

Our shipping costs are €6,95 within the Netherlands below an order of €60. Shipping costs are €12,95 within Europe below an order of €120.
My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

Contact Us

We are always here to help you out, feel free to contact us!

Address:

Dijkmanstraat 59

Phone:

+31617111700

Email:

Info@suppply.nl

Web:

www.suppply.nl
Thanks for contacting us. We'll get back to you as soon as possible.